TERMS
Thank you for choosing New Story Pilates. We want to ensure that all our clients receive the best possible experience when they come to our studio. To provide a fair and consistent policy for all of our clients, we have established the following terms and conditions:
Cancellation and Rescheduling Policy
New Story Pilates operates a 12-hour notice policy when cancelling and/or rescheduling. If you cannot attend a class you are booked into and fail to provide at least 12 hours’ notice, you will be charged for the class. We understand that last-minute emergencies and sudden illness can happen, and we will accept cancellations without forfeiting a class on a case-by-case basis within the 12-hour period.
Expiry Dates for Class Passes
All single class passes will expire after one month. A bundle of 5 class passes will expire after 3 months, a bundle of 10 class passes will expire after 6 months, and a bundle of 20 class passes will expire after 12 months. Unused classes cannot be carried over to a new bundle.
Gift Cards
Gift cards are available for purchase and will be activated when the first session is booked. They cannot be refunded, transferred, suspended or extended.
Refunds and Transfers
The sale of a class pack/bundle/pass is final, and New Story Pilates does not offer any refunds, transfers, suspensions or extensions on class packs/bundles for any reason, including injury, change of mind, user error, change of address, or unsuitability.
Liability
By participating in any New Story Pilates classes or activities, you acknowledge that you are aware of the risks and hazards associated with exercise and accept full responsibility for any injury or harm that may occur during or after the class. New Story Pilates is not responsible for any loss, damage or theft of personal belongings.
Medical Conditions
If you have any medical conditions, injuries or concerns, it is your responsibility to consult with your doctor before participating in any New Story Pilates classes. Please inform your instructor of any conditions, injuries or concerns before the class begins.
Payment Terms
Payment for classes must be made in full at the time of booking. Payment can be made online.
Class Scheduling
Classes can be scheduled online or in-person at the studio. Please arrive at least 5 minutes before the scheduled start time to allow for check-in and setup. Should you be late for your class, the class will still conclude at the time scheduled.
Studio Rules
Please respect our studio rules, which include no shoes on the reformers and no food or drink (except water) in the studio.
Class Changes
Our company reserves the right to change the schedule or instructor for any class at any time without notice.
Age Requirements
Participants must be 18 years or older to participate in our classes, unless by prior agreement with the instructor.
Studio Closure
Our company reserves the right to close the studio due to unforeseen circumstances, such as inclement weather or maintenance issues. In the event of a closure, we will credit your account for any missed classes.
Thank you for taking the time to review our terms and conditions. By booking a class with New Story Pilates, you agree to abide by these policies. We look forward to seeing you in the studio!